Refund and Returns Policy

Because signed books are personalized merchandise, all sales of signed books are generally final.

If your order arrives damaged, defective, or incorrect, please contact Black Emerald Press within 7 days of delivery with your order number and photos showing the issue.

If a replacement is appropriate, we will replace the damaged or incorrect item at no additional cost. If a replacement is unavailable, a refund may be issued to the original payment method.

We do not accept returns or exchanges for buyer’s remorse, accidental orders, or change of mind.

Shipping charges are non-refundable except when the order was damaged, defective, or fulfilled incorrectly.

To request assistance with an order, please use the contact form at laurenmhayes.com/contact or email us at [email protected].